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Client Support Center

We're Here to Help You on Your Wellness Journey

Submit a Ticket 0727 175 708

Mon-Fri: 8AM-7:30PM | Sat: 8AM-6PM | Sun: 11AM-4PM

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Call Us

Direct phone support

0727 175 708
WhatsApp

Quick chat support

0726 760 517
Email Us

Detailed inquiries

support@drspiceorganicskenya.com
Support Ticket

Trackable requests

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Self-Service Resources

Find quick answers without waiting

Order Tracking

Check your order status in real-time
Product Guides

Download usage instructions & FAQs
Account Portal

Manage profile, orders & memberships
Video Tutorials

Watch how-to guides & wellness tips

What Can We Help You With?

Select a category to understand our support areas

Account & Profile

Update details, password reset, profile issues

Order & Delivery

Track orders, delivery issues, missing items

Product Usage

Dosage questions, side effects, product information

Consultation Support

Booking issues, rescheduling, consultation queries

Membership & Benefits

Plan changes, discounts, renewal questions

Billing & Payments

Invoices, refunds, payment issues, M-Pesa

Technical Support

Website issues, app problems, login errors

General Inquiry

Any other questions or feedback

Submit a Support Ticket

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The more details you provide, the faster we can help!

Response time: 24 hours (urgent: 2 hours) • Your information is secure

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Frequently Asked Questions

Quick answers to common questions

Once your order is dispatched, you'll receive an SMS with a tracking link. You can also log into your account portal or call 0727 175 708 with your order number.

Contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund at no cost to you. Your satisfaction is our priority.

Call or WhatsApp us at least 24 hours before your scheduled time. We'll help you find a new slot that works for you at no additional charge.

Yes! You can upgrade anytime (prorated credit applied). Downgrades take effect at your next renewal. Contact support@drspiceorganicskenya.com for assistance.

We accept M-Pesa (Buy Goods: 123456), bank transfer, card payments, and cash at our branches. Payment plans available for memberships and masterclass.

Nairobi: 1-2 business days. Major towns: 2-4 business days. Remote areas: 4-7 business days. Free delivery on orders over KES 5,000.

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Support Hours & Response Times

📞 Phone & WhatsApp Mon-Sun: 8AM - 7:30PM
✉️ Email Support 24/7 (responses during business hours)
🎫 Support Tickets 24/7 submission
⚡ Urgent Issues Within 2 hours
📋 Standard Requests Within 24 hours
📊 Complex Issues Within 48-72 hours
📌 Before You Contact Us
  • ✅ Have your order/membership code ready
  • ✅ Check your email/SMS for tracking updates
  • ✅ Review our FAQ section above
  • ✅ Log into your account portal for order history
  • ✅ Note the best time for us to reach you

For product usage questions, have the product name and batch number (on packaging) ready.

We're Committed to Your Satisfaction

Every question matters. Every concern is heard. Let us help you on your wellness journey.

Get Support Now

📞 0727 175 708 • 💬 WhatsApp Available • ✉️ support@drspiceorganicskenya.com